Shipping + Returns
 

Packaging

This is a tricky area for me. While I would like to ship my pieces using only organic materials, due to the fragile nature of ceramics, I have to use certain materials from time to time (bubble wrap) dependant on the item to ensure safe delivery. I mainly use a recycled paper version of bubble wrap that is much more environmentally sound. Sometimes you may receive items wrapped in re-purposed materials to avoid adding unnecessary new materials to the waste cycle.

I use a mixture of locally sourced hay or degradable starch void fillers that can simply be broken down in water, paper bubble wrap, occasional repurposed pvc bubble wrap as I will always aim to reclaim and reuse wherever possible and finally recycled corrugated paper wrap.

Shipping Policy

I am operating on my own, so process orders once a week and aim to have items wrapped and shipped within 7 working days.

Studio Collect

If you are based in Cornwall or travel to Cornwall, then I am very happy to arrange for your items to be collected from my studio in Falmouth. Please email sammarksceramics@gmail.com before purchasing just to confirm a time that suits, and then use the code STUDIOCOLLECT when you click through to the check out screen. I may be able to meet at other locations depending on my whereabouts, but I must stress that this is a free collection service and not free delivery!

UK Mainland

For UK shipments I will use the Hermes, cost calculated based on weight of total items.

International

For international deliveries, I use Hermes International services with cost calculated based on weight of total items and final destination. A maximum of 15kg for most countries is applicable. Cost is calculated based on weight and size of parcel.

Returns Policy

If you are not happy with your item please let me know within 3 days of receiving it. I am unable to cover shipping costs for items returned unless they are faulty. In the unlikely event of a piece being damaged in transit please let me know within 24 hours of receiving it.

Please contact me directly to arrange returns or exchanges, and I'll do everything possible to make it a simple process.