Shipping + Returns
 

Packaging

This is a tricky area for me. While I would like to ship my pieces using only organic materials, due to the fragile nature of ceramics, I have to use certain materials (bubble wrap) to ensure safe delivery. Sometimes you may receive items wrapped in re-purposed materials to avoid adding unnecessary new materials to the waste cycle.

I use degradable starch void fillers that can simply be broken down in water, bubble wrap (until better/more cost effective materials are available) but aim to reclaim and reuse wherever possible and finally recycled corrugated paper wrap.

Shipping Policy

I am operating on my own, so process orders once a week and aim to have items wrapped and shipped within 7 working days.

Studio Collect

If you are based in London or travel to London, then I am very happy to arrange for your items to be collected from my studio in E10. Please email sammarksceramics@gmail.com before purchasing just to confirm a time that suits, and then use the code STUDIOCOLLECT when you click through to the check out screen. I may be able to meet at other locations depending on my whereabouts, but I must stress that this is a free collection service and not free delivery!

UK Mainland

For UK shipments I will use the 1st class recorded service from Royal Mail, cost calculated based on weight of total items.

International

I am very sorry, but I do not deliver outside of Europe. For international deliveries to European countries, I use Parcel force worldwide services with cost calculated based on weight of total items and final destination.

Returns Policy

If you are not happy with your item please let me know within 3 days of receiving it. I am unable to cover shipping costs for items returned unless they are faulty. In the unlikely event of a piece being damaged in transit please let me know within 24 hours of receiving it.

Please contact me directly to arrange returns or exchanges, and I'll do everything possible to make it a simple process.